Responsible Gaming

Springbok Casino is committed to promoting safer, more informed gambling. Gambling should be an enjoyable form of entertainment, not a way to make money, solve financial problems or cope with stress. This page explains practical steps you can take to stay in control, recognise when gambling may be becoming harmful and access appropriate support.

Springbok Casino holds a gaming licence issued by the Curaçao Gaming Authority, licence reference OGL/2024/1308/0523, under operator Quadgreen N.V.

Gambling should remain entertainment

Gambling involves risk, and there is no guaranteed way to win. The outcome of a game is determined by chance or by the rules of that game, not by how long you play, how much you spend or how often you have won previously. A win does not mean that another win is due, and a loss cannot be recovered by continuing to gamble.

Before you play, decide how much time and money you are comfortable spending. Treat that amount as an entertainment cost, similar to the cost of another leisure activity. Only gamble with money that is available after essential expenses, and never use money intended for rent, bills, food, savings, debt repayments or other important commitments.

It is also important to understand the terms that apply to any account, game or promotion before taking part. Read the relevant information carefully and ask for clarification if something is unclear. Do not feel pressured to continue playing, deposit more funds or accept an offer. You can choose not to gamble at any time.

Set a spending limit before each gambling session.
Set a time limit and take regular breaks away from the screen.
Keep gambling separate from everyday financial decisions.
Do not chase losses or increase your stake to try to win back money.
Never borrow money, sell possessions or use credit to gamble.
Avoid gambling when you are upset, stressed, tired or under the influence of alcohol or other substances.
Remember that gambling is not a reliable source of income.
Do not gamble if you are under the legal age or are not permitted to do so.

Recognising signs of concern

Gambling can become difficult to manage gradually. Some people may not notice a problem until it affects their finances, relationships, work, study or wellbeing. Paying attention to changes in your behaviour can help you take action early. You do not need to wait until a serious problem has developed before seeking support.

You may wish to review your gambling if you are spending more time or money than planned, thinking about gambling throughout the day or feeling restless when you cannot play. Other warning signs include hiding or minimising your gambling, arguing with people close to you about it, missing work or other responsibilities, borrowing money to continue, or feeling that you must win back previous losses.

Concern may also be indicated by using gambling to escape from problems, relying on gambling to improve your mood, feeling guilty or anxious after playing, or continuing despite negative consequences. Repeatedly changing your plans, increasing your stakes or making deposits that you did not intend to make may also suggest that additional support would be useful.

Questions to ask yourself

Have I spent more time or money gambling than I intended?
Have I tried to reduce or stop gambling but found it difficult?
Do I think about gambling when I should be focused on other responsibilities?
Have I hidden my gambling or been dishonest about how much I spend?
Have I chased losses by gambling more or increasing my stakes?
Has gambling affected my relationships, work, study, sleep or mental health?
Have I borrowed money or used essential funds to gamble?
Would someone close to me be concerned about my gambling?

If you answer yes to any of these questions, consider taking a break and speaking with someone you trust or a qualified support service. Asking for help is a responsible decision, not a failure.

Tools to help you stay in control

Planning your gambling in advance can make it easier to keep within your personal boundaries. Consider setting a deposit, spending, loss or wagering limit where the available account tools allow it. Choose an amount that reflects your circumstances and set it before you begin playing. A limit should be treated as a safeguard, not as a target to reach.

Time reminders, session breaks and account activity reviews may also help you understand your habits. Check your deposits, withdrawals, bets and playing time regularly. If the information surprises you, stop and reassess whether gambling remains suitable for you. Keeping a personal record of gambling expenditure can provide a clearer view of the overall cost.

If you want to take a longer break, you can contact the relevant customer support channel to ask about available account restrictions or self-exclusion options. Self-exclusion is a voluntary measure designed to prevent access for a chosen period or under the applicable process. Once requested, follow the instructions provided and do not attempt to create another account or use another person’s account during the exclusion period.

Decide your maximum spend and playing time before you start.
Use available account limits or restrictions that match your plan.
Stop when your limit is reached, whether you are winning or losing.
Take regular breaks and do something unrelated to gambling.
Review your activity and adjust your habits if spending increases.
Ask for a temporary break or self-exclusion if you feel unable to stop.
Seek independent support if gambling is affecting your life.

Account tools may not remove every gambling risk, and no tool can replace personal judgement or professional support. If a limit no longer feels sufficient, do not increase it to continue playing. Take a break instead and consider speaking with a qualified service.

Support, age and personal responsibility

If gambling is causing distress or affecting your finances, relationships or daily life, confidential help is available in Australia through gambling support services and mental health services. You can search for an appropriate service in your state or territory, speak with a health professional or contact a trusted person. Support may include counselling, financial guidance, practical tools and help to create a plan for reducing or stopping gambling.

If you feel in immediate danger or are thinking about harming yourself, contact emergency services or an urgent crisis support service in Australia. Do not remain alone with those feelings. A trusted friend, family member, doctor or mental health professional may also be able to help you access immediate support.

Springbok Casino does not provide financial, legal or medical advice. Information on this page is general and is intended to encourage safer gambling choices. Independent support services can provide advice that is appropriate to your circumstances. You can also contact the website’s customer support team to ask about account-related responsible gambling options, available restrictions or how to take a break.

Protecting young people and other account users

Gambling is only for people who meet the applicable legal age and eligibility requirements. Never allow another person to use your account, and do not share your login details. Keep passwords and devices secure, and use suitable parental controls or filtering tools to help prevent children from accessing gambling services. If you believe an account has been used by someone else, stop using it and contact customer support through the available channel.

Responsible gambling is a shared responsibility. Springbok Casino provides information and may make account controls available, while players are responsible for using those controls honestly and making decisions that reflect their circumstances. If gambling no longer feels enjoyable or manageable, stopping and seeking support is the safest next step.