Springbok Casino Terms & Conditions

These Terms & Conditions explain the rules that apply when you access or use Springbok Casino. Please read them carefully before creating an account, depositing funds or playing any game. By using the website or related services, you confirm that you understand and accept these terms, together with any additional terms shown for particular products or promotions.

Springbok Casino holds a gaming licence issued by the Curaçao Gaming Authority, licence reference OGL/2024/1308/0523, under operator Quadgreen N.V.

1. General terms and acceptance

These Terms & Conditions form an agreement between you and the operator of Springbok Casino. They apply to the website, account services, games, payment facilities, promotions and other services made available through the platform. Additional rules may apply to a specific game, promotion or feature. Where additional rules are provided, they form part of these terms.

You should review the current version of these terms before using the service. Springbok Casino may update, replace or amend these terms when reasonably necessary, including to reflect changes to the service, technology, business operations or applicable legal requirements. Changes will apply from the date they are published or otherwise communicated. If you do not agree with an updated term, you must stop using the service and may request the closure of your account.

The service is intended for people who are legally permitted to participate in online gambling in their location. You are responsible for checking whether access to and use of the service is lawful where you live. Nothing on the website is an invitation to gamble in a jurisdiction where online gambling is prohibited or restricted.

Eligibility and age requirements

You must meet the minimum legal age that applies to you and must not use the service if you are underage. You may be required to confirm your age and identity before using certain features, making deposits or withdrawing funds. Providing false, incomplete or misleading information may result in restricted access, account suspension or account closure.

You must use the service only for lawful purposes.
You must provide information that is accurate, current and complete.
You must not allow another person to use your account.
You must not create or control accounts for another person.
You must not use the service if you have asked to be excluded or restricted from gambling.

2. Accounts, verification and security

You may need to register an account to access particular services. You are responsible for keeping your login details confidential and for all activity carried out through your account, unless the activity resulted from a failure by Springbok Casino to apply reasonable security measures. Contact the relevant support team through the available website channels as soon as possible if you believe your account has been accessed without permission.

Springbok Casino may carry out identity, age, location, payment, source-of-funds or other compliance checks. You agree to provide reasonable information and documents when requested. Verification checks may be required before a transaction is processed or before funds are released. Information supplied for verification must be genuine, readable and relevant to the request.

One person should generally maintain only one account unless the operator expressly permits otherwise. Duplicate, linked or coordinated accounts may be reviewed. If an account is suspended or closed, you must not open or use another account to avoid that action. Springbok Casino may refuse registration, limit access or close an account where it considers this necessary for security, compliance, fraud prevention or responsible gambling purposes.

Prohibited conduct

Attempting to gain unauthorised access to the website, another account or related systems.
Using automated tools, bots, scripts or software intended to interfere with games or services.
Exploiting an error, technical fault, pricing mistake or other system vulnerability.
Using stolen, fraudulent or unauthorised payment methods.
Manipulating games, transactions, promotions or account information.
Uploading harmful code or content, or taking action that could disrupt the service.

Where prohibited conduct or suspicious activity is identified, Springbok Casino may suspend an account, cancel affected activity, delay transactions, retain relevant records and take other steps permitted by law. Any action will be considered in accordance with applicable requirements and the circumstances of the matter.

3. Deposits, games and withdrawals

Deposits must be made using a payment method that belongs to you or that you are authorised to use. You must check the transaction details before confirming a payment. Payment providers may apply their own terms, fees, limits or processing requirements. Springbok Casino is not responsible for delays or failures caused by a bank, card provider, payment service or other third party, although reasonable assistance may be provided where appropriate.

You should only deposit money that you can afford to lose. A deposit is not a guarantee of winnings. Games are subject to their displayed rules, including rules about stake amounts, results, settlement and any applicable features. You are responsible for reviewing the rules of a game before playing it. Unless required by law, game outcomes determined by the platform's systems will be treated as final, subject to investigation of a technical error or other valid issue.

Withdrawal requests may be subject to account verification, checks relating to the original payment method, applicable transaction rules and any requirements shown when the request is made. A withdrawal may be delayed, declined or cancelled where information is incomplete, the account is under review, a payment method cannot be used, or processing would conflict with legal or compliance obligations. Any applicable fees or limits will be shown or communicated where relevant.

If an account has a positive balance when it is closed, the balance will be handled in accordance with applicable law and reasonable verification requirements. Funds may not be released where they are connected with fraud, unlawful conduct, a payment reversal or a breach of these terms. You should retain transaction confirmations and promptly raise any payment concern through the available support channels.

4. Promotions, privacy and responsible gambling

Promotions, bonuses and other offers are subject to their own promotional terms. Those terms may explain eligibility, participation steps, expiry dates, wagering requirements, contribution rules, maximum values, withdrawal conditions and circumstances in which an offer may be withdrawn. You should read the specific terms before taking part. Unless expressly stated otherwise, a promotion does not change these general terms.

Springbok Casino handles personal information in accordance with its Privacy Policy and applicable privacy obligations. Information may be collected and used to provide services, process payments, verify identity and age, prevent fraud, meet legal requirements, manage accounts and improve the platform. You should read the Privacy Policy for information about collection, use, storage, disclosure and your available privacy choices.

Responsible gambling

Gambling should be an entertainment activity, not a way to make money or recover losses. Set a budget and time limit before you play, take regular breaks and never gamble with money needed for everyday expenses. Do not play when you are distressed, under the influence of alcohol or drugs, or trying to recover previous losses.

Use available deposit, spending, time or loss controls where offered.
Request a break, cooling-off period or self-exclusion if gambling is becoming difficult to control.
Do not ask another person to gamble on your behalf or use another person's account.
Seek independent support if gambling is affecting your finances, relationships, work or wellbeing.
If you are concerned about your gambling, stop playing and use the responsible gambling information available through the website.

5. Website use, liability and disputes

The website and services may be changed, interrupted, suspended or withdrawn, including for maintenance, security, technical issues or legal reasons. Springbok Casino aims to keep information accurate and services available, but does not promise that the website will always be uninterrupted, error-free or suitable for every purpose. You should use current security software and a reliable connection when accessing the service.

To the extent permitted by law, Springbok Casino is not responsible for loss caused by events outside its reasonable control, your equipment or connection, your failure to protect account details, or your breach of these terms. Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified under Australian law.

If you have a question or complaint, raise it through the customer support or contact options made available on the website. Provide enough information for the issue to be reviewed, including relevant dates, transaction details and account information. You should not send passwords or unnecessary sensitive information. The matter may be investigated using account, transaction and technical records.

These terms are intended to operate consistently with applicable Australian law and any other mandatory laws that apply to you. If a court or authority finds a provision invalid or unenforceable, the remaining provisions will continue to operate to the extent permitted. A failure to enforce a provision immediately does not mean that the provision has been waived.

For questions about these Terms & Conditions, please use the current contact or support method displayed on the Springbok Casino website. You should check this page regularly for the latest version before using the service.